PFP Logo Colour

Your Community Housing Manager

Customer Stands At Front Door Talking To Places For People Colleague

Your Community Housing Manager (CHM) is there to ensure you have a great experience living in your home and Community. We want you to know that we are here to support you whenever you need us.  
 
Your Community Housing Managers are ready to help with: 

  • Tenancy questions: Need clarity on communal services, landscaping, or low-level anti-social behaviour? Your Community Housing Manager has got you covered. 
  • Support requests: Whether you have questions about keeping a pet or making changes to your home, they’re here to assist. 
  • Local connections: They will connect you with local resources and ensure your Community remains a welcoming place. 

Beyond handling tenancy-related matters, your Community Housing Manager will also be actively engaged in your Community. They will conduct welcome visits for new Customers, attend local events, and regularly walk around your area to stay connected with residents. 

We also like to visit you at home for a “Keeping in Touch” (KIT) visit at least once a year. It’s a check in to make sure your home remains safe, see whether you need any wellbeing support and ensure all your details are up to date. These visits are an important part of your time with PfP.  

Our Community Housing Managers are here to help make things as easy for you. They can talk through any accessibility needs you may have, offer support around finances and health, and see if any adaptations could make your home work better for you. 

While we’re visiting, we’ll also take the opportunity to update your details and carry out a few simple checks to make sure your home is safe, secure, and comfortable. Our Communities teams will always let you know in advance when they’re coming round. 

Just a reminder... Our Customer Contact Centre and your online account are still your first points of contact for logging repairs, requests, and general enquiries. If needed, your enquiry may be forwarded to your Community Housing Manager for further assistance.