Getting online

Having digital skills and being active online provides many opportunities and benefits, including: 

• Staying in touch with friends and family, via phone or social media.
• Finding jobs, education, and training opportunities.
• Managing finances and accessing vital health services.  

However, the digital divide remains a significant challenge. Millions of people in the UK are still excluded due to a lack of affordable access, devices, or the necessary skills and confidence. This exclusion can lead to social isolation, limited opportunities, and a higher cost of living, as those offline often pay more for essential goods and services. 

We're committed to breaking down these barriers and ensuring all our Customers have the support they need to thrive in the digital age.

Your path to digital empowerment: Our support

We understand that getting online involves more than just plugging in a cable. It requires the right device, affordable connectivity, the right skills, and the confidence to use them safely. That's why we’ve partnered with leading organisations to provide a comprehensive package of support designed to meet your specific needs. 

Our Digital and Employability Coordinator is here to support you in getting online and help you to access suitable training (including 1:1 help) as well as devices, broadband and data if needed.   

Quick links to support available:

• Free mobile data
• Access to affordable phones, tablets and laptops
• Digital skills and confidence
• Cheaper broadband

Affordable connectivity: Free mobile data 

The rising cost of living means staying connected can be a strain. We're proud to partner with Vodafone to offer eligible Customers a free 6-month SIM card that provides: 

• Unlimited calls
• Unlimited texts
• 40GB of data per month 

This essential support is designed to keep you connected, informed and in touch, without the financial worry. 

Access to affordable, quality devices

A good device is important to get online. We work with Computers 4 Charity to provide our Customers with high-quality, refurbished digital devices, including phones, tablets, and laptops.  

The team at Computers 4 Charity meticulously wipe, certificate, and refurbish donated equipment. We purchase this professionally refurbished kit, ensuring it's safe and reliable for you, while also allowing the charity to continue its crucial work. 

Please note: Subject to eligibility criteria 

How you can help: 

• If you have a device you'd like to donate, or
• If you'd like to do your bit for the planet and purchase a device from them,

Please contact Computers 4 Charity directly at www.computers4charity.org

Building skills and confidence with AbilityNet

Our digital skills partner, AbilityNet, offers vital educational support tailored for those who need it most. 

AbilityNet workshops are available to people who are either aged 55+ or have a disability. These sessions cover a wide range of essential subjects: 

• Setting up a new device.
• Staying safe and secure online.
• Managing finances and accounts online.
• Using social media to connect with family and friends. 

They can also offer 1:1 home support provided by their dedicated volunteer team for anyone in the above categories who could benefit from a personal introduction to the digital world (subject to volunteer availability in the area).