What to do if you have no hot water
03 March 2023
The purpose of the following advice is to provide useful tips for our Customers and is not designed to replace professional advice. It does not necessarily deal with every aspect of a topic and if you are in any doubt, you should consult a qualified expert for their help. You should never attempt to carry out any activity which may put you or others at risk or which may cause damage to your or anyone else's property and the activities described must not be attempted by anyone under the age of 18.
Always read any manuals and safety instructions alongside the advice.
There’s never a good time to be left without hot water – especially during the colder months. But before you contact your housing provider or a Gas Safe engineer, it’s worth making sure that it’s not a minor issue that you can fix yourself. We’ve created this checklist of possible issues to help you identify the problem and whether you do need an expert support.
Is there an issue with your power?
If you’ve noticed that your gas and electric appliances are still working but your boiler isn’t, check your consumer unit. In some cases, a fault may have caused your consumer unit to cut off power to your system, turning your boiler off.
If you would like to learn more about resetting a consumer unit, check out our blog on dealing with a complete electrical failure.
Losing hot water can be a real challenge in your daily life, but with a few checks and steps, you can hopefully restore heat to your water supply.
If you find that none of these steps seem to have solved the problem and you’re a Places for People Customer, please report the issue on your online account.
If you like to discover more handy household tips, check out more of our content on My Place.