Places for People Celebrates Third Consecutive Gold Award for Customer Satisfaction

Places for People has once again demonstrated its commitment to excellence by securing a “Gold Award” from In-house Research Ltd for the third year in a row, highlighting our exceptional Customer service. 

In-house Research Ltd, an independent research company accredited by the Market Research Society, surveyed new homeowners from over 90 UK housebuilding brands, collecting over 20,000 responses to identify which developers are leading in Customer service. 

The "2025 Gold Award for Customer Satisfaction" is awarded to housebuilders whose Customers have overwhelmingly recommended them to their friends and family. Places for People once again achieved an excellent score, recommended by 93.9% of our Customers, over 3% higher than last year. 

Andrew Usher, Director of Development at Places for People, said: “Achieving this award for the third consecutive year is a remarkable testament to our team's dedication and the trust our Customers place in us. We continuously strive to put our Customers at the centre of all our decisions, providing an outstanding service as we create thriving Communities across the UK. We work hard to innovate and improve, ensuring that our homes meet the evolving needs of our Customers and our service exceeds expectations.” 

Tom Weston, Chief Executive Officer at In-house Research, added: “We are delighted to recognise Places for People for their unwavering commitment to their Customers. These awards reflect the hard work and Customer first approach of the entire Places for People team. They are truly setting the bar for what great service looks like in the new homes market.” 

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