We are committed to giving you good quality information that is easy to understand. We also want to involve you in decisions that may affect your home, your neighbourhood or your future.
We will consult you on things that may affect your tenancy. We must consult you for example if we are making or changing:
In November and December 2025, we consulted Customers on their rent and service charges for April 2026 to March 2027. The law requires us to do this every year, and we welcome the opportunity to get feedback from our Customers.
The survey was sent to Customers living in rental homes across Scotland, gathering 555 responses through online and face-to-face methods. We received feedback from 8% of Customers.
Customers were consulted on a 4.8% rent increase and a 6.24% rise in combined rent and service charge.
The rent increase allows us to continue to provide essential services such as maintenance, repairs, and housing management. It also enables us to continue investing in our Communities.
The income we receive from rents ensures we can keep key services running and meet the demand for repairs. We’re also committed to delivering planned improvement works in homes and investing in both existing homes and new builds to address the growing need for affordable housing.
What should you do next?
We’ve considered the feedback given by Customers during the rent and service charge consultation and as a result have increased the support available to those who are experiencing financial difficulties.
If you are worried about paying your rent, please get in touch with us straight away, so we can talk about how we can help and support you. Please call us on 0131 657 0600.
You can also find help and resources on our Cost of Living support page.