Applying for a home: Step-by-step
Our simple-to-use online process makes applying for a home easy.
1. What do I need to know?
All our homes are offered on a first-come, first-served basis. We do not hold waiting lists or allocate homes based on medical or housing needs. We work with many partners across the country who can help you find social rented housing.
2. Finding a home
You can search for homes on our website. To help you find the home you are looking for, you can search by location, number of bedrooms, and maximum rent cost per month.
3. Create your account
Once you have found a home you like, you will need to create an account so that you can apply for the home.
It only takes a few moments to sign up and you’ll be able to save your searches and add properties to a watchlist.
4. Applying for a home
To apply for a home, you’ll need to complete an online application.
You will need to sign into your account, go to the home you wish to apply for, and select ‘Apply for property’. This will take you directly to our online application form and the details will automatically be filled in for you at the top of the page.
Depending on your local authority area, some of our homes may need to be advertised on a choice-based lettings system. This is when you will need to register with the local council to bid for homes you are interested in.
Find contact details for your local authority.
5. Verify your identity
As part of the application, we'll ask you for some documents so that we can verify your identity. It will be helpful if you have proof of ID, address, and income ready when applying for a home.
You'll need to upload these as image or PDF files.
Once you have completed the form, you’ll be asked to agree with our terms and conditions before submitting your application.
6. What happens next?
If your application has been shortlisted you will be contacted by our Lettings Team.
If we do not contact you within 5 working days, this means the property has been offered to someone who applied earlier, provided all the information, and has been verified.
To keep your options open, we recommend checking for other homes that are available in your area.
Working for you
You’ll be pleased to hear that all our properties benefit from a full-response repair service and common area cleaning. Landscaping is normally included too.
Our simple, clear rental agreements contain no hidden charges.
Whatever home you choose, our Customer service charter doesn’t change. We’re always committed to giving you the highest level of service.
We'll make sure your new home is fit to live in, safe and secure, and complies with legal requirements in line with our lettings standards.