Payments, Rents and Charges Understanding your bill, troubleshooting and making payments. Cost of living support Everyone’s situation will be different but it’s important to know help and support is available. You are not alone. Here you’ll find useful information to help you during these challenging times. Getting help if you can't pay your rent If you're struggling to pay your rent, we can offer advice and support. Make a payment We offer a range of options for you to make your payments. Rent and service charges Helping you to understand your payments. Rent enquiry Whether you're having trouble paying your rent, or just have a general question about your rent balance, Housing Benefit/Universal Credit Claim, we are here to provide help and support.