Help with finances - Support and advice to help you and your family 


Make a payment


Civica Payments will be unavailable on Monday 22 August from 10am until 5pm while the system is being updated. Unfortunately during these times you will not be able to make payments online or over the phone. If you are planning to make a payment on the day, please make a payment before or after the system update. We are sorry for any inconvenience caused.

We offer a range of options for you to make your payments.

Online payments

You can pay your rent, services charges, and other payments online. It’s possible to make an online payment without logging in to your account. – you just need your payment reference number and a debit or credit card.  
Make a payment to one of our group companies: 

Direct debit 

The easiest way to pay your rent is by Direct Debit. Once you're set up, payments will come out of your bank account automatically. There are no charges to set up a Direct Debit, and you’re guaranteed a refund from your bank or building society in the unlikely event that an incorrect payment is taken. 

If you’re not already set up, just call us and we'll do this for you. Payments can be weekly, fortnightly, 4-weekly, or monthly.  

Or you can set up a Direct Debit by post. Simply:  

  • Get your bank details ready 
  • Download the direct debit form for your company  
  • Then fill it in and post it back to the address on the form. 

Direct Debits may also be set up either over the phone.

Telephone payments 

You can make a quick payment without having to talk to anyone. Please have your payment reference number and debit or credit card ready, and call our automated telephone payment service on: 

This service is available 24 hours a day, 365 days a year. 

Other ways to pay 

You can set up regular payments from your bank account to our account via your online banking, or by contacting your bank. 

Please ensure you quote your payment reference which is on your rent statement. Our bank details are: 

  • Places for People Homes: sort code 20-69-93 account number 23034038 
  • Places for People Living Plus: sort code 20-69-93 account number 13937216 
  • Places for People Scotland: sort code 20-69-93 account number 63050084 
  • Cotman: sort code 20-69-93 account number 53278034 
  • Derwent Living: sort code 20-72-17 account number 10816205
  • Chorus Homes: sort code 20-43-71 account number 33294595

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