Check the power
As with other appliances in your household, your boiler will switch off if it stops receiving power. Go to the circuit breaker or fuse box and check for any tripped switches or blown fuses. If there are any visual damages, do not touch the circuit breaker and contact a qualified electrician for advice. If there are not any damages and you find a tripped switch, reset it and observe the boiler's response.
Inspect the pilot light
If you have a gas boiler, locate the pilot light and check if it burns a steady blue light. If it’s out, you can try to relight it by following a few simple steps based on the manufacturer’s instructions. If the pilot light refuses to stay lit, there might be a more serious issue with the gas supply that requires professional attention.
Check the pressure
Pressure-related issues are very common when it comes to boilers and in many cases, can be resolved fairly quickly. The pressure can be read from the boiler pressure gauge located on the front of your device.
When the is heating on, the normal range of pressure sits between 1.5 and 2.0 bar. When the heating is off, the pressure should be between 1.0 and 1.5 bar. If the needle of the gauge shows anything below or above these values, your boiler’s pressure is either too low or too high.
Low boiler pressure can be fixed by repressurising the boiler via the filling loop. However, we highly recommend you seek dedicated assistance to solve the issues.
- If you’re a Places for People customer, it’s best you get in touch with our support team by calling 01772 667002 in England and Wales or 0131 657 0600 in Scotland.
- If you rent your home, but not with Places for People, you should contact your landlord or property manager.
- If you’re a homeowner, you should call a Gas Safe heating engineer to address the issue.
Condensate pipe check
In extreme weather conditions, check for signs of frost on the external condensate pipe, as this could cause blockage leading to boiler shutdown. If the pipe is frozen, you can gently thaw it by holding a hot water bottle or microwavable heat pad around the pipe work.
However, never pour boiling water over the blockage, as this could crack the pipe and cause serious damage to your heating system. Take a look at our guide to defrosting a condensate pipe for full instructions.