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If you’re claiming benefits, you could save money on your broadband bill

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Did you know some broadband providers offer social tariff deals for people on certain benefits or low-income households? As the cost of living rises, a social tariff can help save money for those on certain benefits with cheaper broadband deals.  

How a social tariff could help you

  • It’s generally cheaper than typical broadband packages
  • No early exit fees so you can leave your contract without paying a penalty.
  • Most tariffs offer reliable speeds so you can still browse the internet.
  • You can switch to a social tariff at any time free of charge.

It is also worth checking with other broadband providers if you can get a better deal before signing up for a social tariff.

Who is eligible for social tariffs?

Depending on your broadband provider, you’re likely to be eligible for a social tariff if you receive means-tested benefits, such as Universal Credit, Pension Credit, or certain other benefits, and are on low income.

Each broadband provider has slightly different criteria for social tariffs, so it’s worth checking to see which ones you’re eligible for.

How do I sign up for a social tariff?

Please contact your broadband provider and ask if you are eligible to sign up for a social tariff. When signing up, you might be asked to show some evidence of eligibility, this could be a benefits statement.

Your provider will run a quick check and if you are eligible, they will arrange for your broadband to switch over to your new social tariff and support you with setting it up.

If you want to find out more, please visit the Ofcom website which provides more information on available tariffs and how to apply.

Support available during the cost of living

We understand that these are very challenging times and everyone’s situations are different, but it is important to remember that you are not alone, and help is available. We have a dedicated Cost of Living Support page, which provides useful information on what support is available to you.

If you need some help to get online, please contact our Digital Coordinators at or speak to your local Places for People contact for a referral.