We know that change can raise questions. Our aim is to make it easy for you to find clear, up‑to‑date information in one place.
This site brings together most of the information related to the Transfer of Engagements, including:
If you need a copy of the information you recently received by post from Origin, please click on the link below:
Around the time of the Transfer of Engagement between 6pm Monday 30 March and 8am Tuesday 7 April, there will be a limited service available from Origin and PfP whilst systems and information are transferred, and over the Easter Bank Holiday weekend.
Tuesday 31 March to Thursday 2 April the telephone lines will be open to take requests for:
Over the Easter Bank Holiday Weekend - Friday 3 April to Monday 6 April, PfP will be open to reporting emergency repairs or hazards, damp and mould only.
Full support and service including reporting routine repairs will be available from 8am Tuesday 7 April 2026 between 8am and 6pm.
You will still be able to contact PfP online through the website during this time and your request will be responded to after 7 April.
You can continue to use the former Origin telephone number to contact PfP: 0300 323 0325
Lines are open Monday to Friday from 8am to 6pm (excluding Bank Holidays)
Costs per minute up to 10p from landlines and between 3p and 55p from mobile phones. Calls are free from your mobile if you have free minutes in your package.
Our Customer Contact Centre and your online account are your first points of contact for logging repairs, requests, and general enquiries. If needed, your enquiry may be forwarded to your Community Housing Manager, Service Manager or other colleagues in specialist teams for further assistance.
You can report a repair in minutes through your online account, or by calling us on 0300 323 0325. You can report a repair Monday to Friday from 8am to 6pm (excluding Bank Holidays).
Your repairs will be attended to by Gilmartins or another PfP approved specialist contractor or PfP Operative. Once your repair has been reported to PfP, contractors will usually arrange the repair appointment directly with you.
More information on repair responsibilities.
If you have an emergency repair or concerns over damp or mould, please call us on 0300 323 0325.
Emergency repairs can only be reported by telephone and can be reported 24 hours a day. They will be made safe in 24 hours.
You can let us know about damp or mould online too through your online account.
If you would like more details about what an emergency repair is, please visit Report a repair: England or call us.
The Eversholt Street office will remain open for you to visit after 1 April. Between 31 March and 6 April, the same reduced service will be available as described above.
After 7 April, office hours will be 9am – 1.30pm and 2.30pm – 5pm Monday to Friday.
You can find more information about RMG by visiting the website www.rmguk.com
Or log in to your Customer Portal at www.rmgliving.co.uk
Email: customerservice@rmguk.com
Telephone: 0345 002 4444 or out of hours on 07966 167590
Online chat with our Customer Service Team through your Customer Portal
You can write to us at:
Residential Management Group Limited
RMG House
Essex Road
Hoddlesdon
EN11 0DR
From 1 April, please call us on 01225 259452. You will hear options so you can choose the right team:
Emergency Repairs (Out of Hours)
If you have an emergency outside normal working hours, please call ttel:01772667182.
More information about Touchstone can be found at
www.touchstoneresi.co.uk
You can write to us at:
Touchstone
2 Crescent Office Park
Clarks Way
Bath
BA2 2AF
If your home is managed by an agent and you have not been notified of any change, please contact them in the usual way.
If you do not know who manages your home or who to contact, please call us on 0300 323 0325 after 7 April 2026.
Manage your home online. Available all day, every day.
Taking care of your home is simple with an online account available 24 hours a day.
What you can do with your online account:
You can create an online account with your new Customer Reference Number when you receive it by visiting My Home.
The easiest way to pay your rent is by Direct Debit, as payments are taken automatically.
If you prefer to make a manual payment each month or week or for a payment arrangement you have in place, you have the option to pay through your online account. You can log in by clicking the link on any page on our website. You will need your new Customer Reference Number to set up your account.
Or if you prefer, you can do this by telephone by calling 0300 323 0325 and selecting the automated telephone payment option. You will need your new Customer Reference Number when you call.
If you need to set up a new Standing Order you will need your new Customer Reference Number and our account details which are:
Places for People Living+ Limited
Sort code 20-69-93
Account number 13937216
If you pay by AllPay you can continue to do this.
Please don’t change any standing order payments until after 7 April and only when you have your new Customer Reference Number from us. If you need to make a payment after 7 April and before you have your new Customer Reference Number, please call us on 0300 323 0325 and let us know.
If you are in receipt of Housing Benefit or Universal Credit, you will need to tell your local authority benefits office about your new rent and service charges from April. You will also need to tell them about your new landlord when you receive your Section 48 notice in April.
If you have new charges starting from April 2026, these were reviewed and communicated to you by Origin. Your next review will be by PfP for rent and service charges due from April 2027.
Read more about Payments, Rents and Charges.
The easiest way to let us know something is through your online portal account or by calling us on 0300 323 0325.
For more information relating to your tenancy or lease, visit our Help and Support pages.
Please note if you need to give us notice before 7 April you will need to do this in writing to:
Places for People
PO Box 2070
PR5 9BY
Or by email to: CSC.General@placesforpeople.co.uk
Everything you need to know about managing your home with us including extending your lease, selling your home and staircasing.
Your Community Housing Manager is there to support you in your home and Community.
Report a repair, anti-social behaviour, damp and mould, fly-tipping, hate crime and harassment, tenancy fraud or make a complaint.
Get help understanding your bill, trouble shooting and making payments.
Find out about how to end your tenancy, moving out, transfer or exchanging your rented home.
We understand you might be worried about the cost of living and we’d like you to know support is available to you.
A collection of resources to help you get the right support if you are in need, including information for addictions, domestic abuse, getting online, loneliness, mental wellbeing, safeguarding concerns, employability skills and support and if you’re experiencing hate crime or harassment.
For information and how to join The Listening Room when you have your new Customer Reference Number and about our National and Regional Customer Groups and other activities we have for Customers to be involved.
