Myplacepfpchalgrove16thaug23 60

Planned Investment Works

Working with you to upgrade your home

At Places for People, we believe everyone deserves a home to feel proud of.

As the UK’s Leading Social Enterprise we want our Customers and their Communities to thrive. Last year we launched a new four year, major works investment programme to upgrade thousands of homes.

Planned Investment Works is the name we give to replace certain building components, such as kitchens, bathrooms, gas central heating, roofing, windows and doors.

These improvements will not only make homes look and feel and better they will also help to improve energy efficiency. 

What to expect

These are our promises to you:

Places For People Colleague Takes A Call From A Customer

Easy to access services

We offer multiple channels to access our services in a way that meets your needs. Our aim is to make it easy for you to interact with us; from the moment you tell us of an issue until it’s resolved. 

We commit to resolving all Customer enquiries, complaints, and repair requests promptly and efficiently.

Man Dries Pots In Kitchen

Continuous improvement

We welcome Customer feedback through surveys, Customer groups, and complaints

We offer a range of ways for Customers to get involved in the continuous improvement & shaping of our future services.

Two Women Chat In Garden

Respect and empathy

We will treat all Customers with respect and empathy, actively listening to your needs and concerns, by creating a supportive and understanding environment.

We show empathy & personalise our service experience to meet your specific needs.

Completed works

Do you have any questions?

Your Resident Liaison officer will be able to support you and answer any further questions you may have regarding the work.