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Policy, Process and Procedure Review Group

About the Group

Policies and procedures are an essential part of our organisation and are a roadmap for our day-to-day operations. They ensure compliance with laws and regulations, give guidance for decision-making, and streamline our internal processes.

The Policy, Process and Procedure Group will assist us in reviewing our policies, processes and procedures to ensure that they are:

  • In line with the compliance requirements
  • Up to date, consistent and effective
  • Being correctly implemented
  • Fit for purpose and continue to support us in delivering a great customer experience.

What you'll be doing

You will work with us to:

  • Review policies, processes and procedures
  • Influence key issues, policies and priorities affecting the customer experience
  • Offer recommendations for improvements and highlight areas of best practice
  • Work alongside local customer groups
  • Recommend changes you'd like to see.

Member qualities and skills

  • Willing to work with us to improve services for customers
  • A commitment to support our Customer Voice Strategy and Promise.[LINK]
  • Able to think strategically about policies, processes and procedures used across the affordable housing landlords.
  • Objectivity in the approach to reviewing and monitoring policies, processes and procedures.
  • Willing to work with others to achieve shared aims and to be a team player.
  • A commitment to continuously learn and develop your skills and knowledge.

Training and support

All involved customers will be encouraged and supported to take advantage of the Tenant Participation Advisory Service (TPAS) training seminars, round table discussions and the wealth of information available to members.

We will also be able to provide support and advice to help you access the training you need.


You will be asked to attend a minimum of four meetings per year (either online or in-person).


Customers from Places for People, Places for People Living Plus and Places for People Scotland are welcome to apply to be a member of the Policy, Process and Procedure Review Group.

Unfortunately, we cannot consider your application if:

  • We are taking legal action against you, or you are in a legal dispute with Places for People or any of the subsidiary companies within the Group.
  • You are employed by Places for People or any of the subsidiary companies.

Fees and expenses

This role is a voluntary position, and you may be entitled to claim any reasonable out of pocket expenses related to your involvement activities in line with our Expenses Policy.


Membership will be reviewed on an annual basis.

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