Help with finances - Support and advice to help you and your family 


My home

Manage your home online

Your online account is the simplest way to to report a routine repair, book a routine repair appointment, view your rent account or make a payment.



Civica Payments will be unavailable on Monday 22 August from 10am until 5pm while the system is being updated. Unfortunately during these times you will not be able to make payments online or over the phone. If you are planning to make a payment on the day, please make a payment before or after the system update. We are sorry for any inconvenience caused.

Benefits of having an account. Available all day, every day...

Taking care of your home has never been simpler. You can use your online account to manage your home 24 hours a day, using a device that suits you.

What you can do with your online account:

  • Manage your tenancy
  • Make a payment
  • Check balance and statements
  • Report incidents and repairs
  • Book repair appointment slots
  • Request alterations to your home

Further support and guidance on opening an online account is available on the FAQs page.

Support and guidance

Browse our help and support topics below or if you prefer to speak to someone then please give our friendly customer service team a call.

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